FAQ'S
1. What is paracord?
Paracord, or parachute cord, is a lightweight, durable, and versatile rope originally used in the suspension lines of parachutes. It is now widely used in various applications, including crafting, survival, and outdoor activities.
2. What types of paracord do you offer?
We offer 550 paracord and micro cord. Each type has different strength ratings and uses.
3. What are the specifications of 550 paracord?
550 paracord has a minimum breaking strength of 550 pounds, is made of 7 inner strands, and has a diameter of approximately 4mm. It is ideal for most general-purpose applications.
4. Can I use paracord for climbing or load-bearing activities?
No, paracord is not designed or rated for climbing or load-bearing activities. It is best used for crafting, survival kits, and light-duty tasks.
5. How do I care for and clean my paracord products?
To clean paracord, soak it in warm soapy water and gently scrub with a soft brush. Rinse thoroughly and air dry. Avoid exposing paracord to extreme heat or chemicals.
6. What is your return policy?
We accept returns within 7 days of purchase for defective items. The customer must return the items, and upon inspection, a store credit will be issued, or the item will be replaced. Please refer to our Returns and Refunds Policy for more details.
7. What payment methods do you accept?
We accept payments via PayFast.co.za, which supports various payment options including credit cards, debit cards, and instant EFT.
8. How long does shipping take?
Shipping times vary depending on your location. Generally, orders are processed and shipped within 1-2 business days. Delivery times may range from 2-7 business days within South Africa.
9. Do you offer international shipping?
Currently, we offer shipping within South Africa only. We are working on expanding our shipping options to include international destinations.
10. What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact us at sales@paracord.co.za with your order details, and we will assist you in tracking your shipment.
11. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier’s website.
12. How can I contact customer service?
You can contact our customer service team via email at sales@paracord.co.za. We are available to assist you with any questions or concerns you may have.